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USER TRAINING
How is it easiest to implement CRM and adapt employees to the new format of work?If employees are well versed in the system and learn to easily manage processes, then there will definitely be no negative after implementation. To do this, you need to conduct quality training.
Main Tasks For The
Consultant At This Stage
Specialists and trainers of LBS Group conduct training that allows you to easily and effectively use CRM and ERP platforms. The approach to training is individual. Also, the features of the internal processes of the company are always taken into account. of the company.
Online
Using Skype, Zoom, Google Meet.
Offline
Directly in the client's office
The program includes text and video materials, as well as a 7-hour practical module. There are also recommendations for company executives that will allow implementation more efficiently and in a short time.
Secrets Of Effective CRM Implementation
Formation of strategy
Action plan
Practical part of the training
CRM
The first thing that specialists and managers should do is to form a strategy.
To do this, everyone should have a clear idea of the project:
- - what goals the company sets;
- - deadlines for achieving them;
- - direction and focus on the specifics of the business;
- - corporate values of the company;
- - assessment of opportunities.
If there is no strategy, and the goals are unclear - training even by the best specialists will not give the expected result.
Train and Test
Employee training includes not only theoretical basics. Although
knowledge of instructions is
important, but demonstrating a possible scenario gives a more
detailed understanding about the
workflow. But the final picture is formed after the test part.
Employees in practice can feel all the
subtleties of using of the platform. The methodology allows you to
learn, consolidate the material
passed several times to implement the acquired knowledge faster and
more efficiently. A change
management in the workflow and a structural approach process and
structural approach increases
productivity.
LBS Group specialists conduct both group classes, from
3 to 10 people, and individual
ones. The results of training and implementation of CRM will not be
unexpected. It will be regular and
gradual changes in the work of the company and each individual
employee. After the end of the company
will be able to evaluate and feel the results of optimization.